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Service and FAQ

How are your downlights packed?
1. Each downlight is placed in a plastic bag to avoid scratching.
2. Installation instruction sheets are customized and design specific.
3. Each downlight has a colored box, and comes with a customized label and design.
4. Neutral cartons are used for outer packing with customized labels.

How is the packing content different for different order quantities?
1. Sample orders (1-50 pieces): plastic bag, white box, neutral carton
2. Formal orders (200-1,000 pieces): plastic bag, installation instruction, white box, neutral carton
3. Formal orders (more than 1,000 pieces): plastic bag, installation instructions, color box, neutral carton

How is shipping and delivery carried out?
1. Door to door express for sample delivery: FedEx, DHL, UPS and TNT
2. By air or sea for batch goods: FCL, Airport/Port receiving
3. Customers should specify freight forwarders or negotiable shipping methods
4. After the deposit is paid, the delivery time is about 7 days for samples, 45 days for the first order, and 35 days for a regular order.

Payment Terms
1. Payment TT, L/C, Paypal
2. MOQ: 200 pieces
3. Trade terms: Ex-work, FB, CIF

What is the warranty period for the LED downlights?
Our LED downlights are covered under a 5 year warranty. If the downlights have faults, we will offer new downlights as a replacement, or a credit note to the customer.
Please refer to our warranty terms for more detail.

1. If the customer receives a damaged product, what will Vertex do?
Customers should return the damaged lights, and we will resend an equivalent number of replacements. For any quality problems, we will cover shipping charges.

2. Who is responsible for goods damaged during transport?
Under the terms of FOB, before products are loaded, we will take care of the damaged products.
Under CIF terms, before products arrive at the port, we will also cover damaged products.

Order Details
Payment T/T , L /C, Paypal ( Sample order )
MOQ 100pcs
Delivery By Air, By Sea, Express
Shipping time 3-5 weeks after 30% deposit received

Vertex Lighting and Electrical Co., Ltd.
Tel.: +86-757-82011630
Fax: +86-757-82011632
E-mail: esales@vertex-lighting.com